{"id":5389,"date":"2026-05-26T15:39:53","date_gmt":"2026-05-26T18:39:53","guid":{"rendered":"https:\/\/ugicinsurance.com\/?page_id=5389"},"modified":"2026-05-26T15:40:56","modified_gmt":"2026-05-26T18:40:56","slug":"complaints-process","status":"publish","type":"page","link":"https:\/\/ugicinsurance.com\/fr\/complaints-process\/","title":{"rendered":"Processus de traitement des plaintes"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-145nae-eb54776883b3d5a775636f27c9e4fffd\">\n.avia-section.av-145nae-eb54776883b3d5a775636f27c9e4fffd{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/ugicinsurance.com\/wp-content\/uploads\/2026\/05\/AdobeStock_288597305-resize-300x200.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n.avia-section.av-145nae-eb54776883b3d5a775636f27c9e4fffd .av-section-color-overlay{\nopacity:0.6;\nbackground-color:#000000;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-145nae-eb54776883b3d5a775636f27c9e4fffd main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-section-color-overlay-active av-minimum-height av-minimum-height-50 av-height-50  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='50' data-av_min_height_opt='50'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-5389'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jgf3pjem-ee2a691ebc0a9a100bc99d372a9c72ca\">\n#top 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.av-special-heading.av-k5q4f433-f4a0ed385a18efa8e98746ccaed41aab .av-special-heading-tag{\nfont-size:5vw;\n}\n.av-special-heading.av-k5q4f433-f4a0ed385a18efa8e98746ccaed41aab .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-k5q4f433-f4a0ed385a18efa8e98746ccaed41aab .av-subheading{\nfont-size:20px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-k5q4f433-f4a0ed385a18efa8e98746ccaed41aab .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-k5q4f433-f4a0ed385a18efa8e98746ccaed41aab .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-k5q4f433-f4a0ed385a18efa8e98746ccaed41aab av-special-heading-h2 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-2  avia-builder-el-no-sibling  av-inherit-size av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Comment d\u00e9poser une plainte<\/h2><div class='av_custom_color av-subheading av-subheading_below'><p>United General Insurance Corporation s\u2019engage \u00e0 traiter ses clients de mani\u00e8re \u00e9quitable et \u00e0 r\u00e9soudre leurs pr\u00e9occupations de fa\u00e7on rapide et transparente.<br \/>\nSi vous \u00eates insatisfait d\u2019un produit, d\u2019un service, d\u2019une d\u00e9cision ou d\u2019un comportement, vous pouvez d\u00e9poser une plainte sans frais.<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mp2yq4mw-81978607256146113ad5ad64ff8b992e\">\n.avia-section.av-mp2yq4mw-81978607256146113ad5ad64ff8b992e{\nbackground-color:#665694;\nbackground-image:unset;\n}\n.avia-section.av-mp2yq4mw-81978607256146113ad5ad64ff8b992e .av-section-color-overlay{\nopacity:0.6;\nbackground-color:#000000;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-mp2yq4mw-81978607256146113ad5ad64ff8b992e main_color avia-section-default avia-no-border-styling  avia-builder-el-3  el_after_av_section  el_before_av_section  avia-bg-style-scroll av-section-color-overlay-active av-minimum-height av-minimum-height-50 av-height-50  container_wrap fullsize'   data-av_minimum_height_pc='50' data-av_min_height_opt='50'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-5389'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mp2ywehd-87e85306a55bd8d20a16184ef79f9342\">\n.flex_column.av-mp2ywehd-87e85306a55bd8d20a16184ef79f9342{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-mp2ywehd-87e85306a55bd8d20a16184ef79f9342 av_one_full  avia-builder-el-4  avia-builder-el-no-sibling  first flex_column_div av-animated-generic left-to-right av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mp2ytz98-deeb43b4a0be52fc007a69b83e23aa5e\">\n#top .togglecontainer.av-mp2ytz98-deeb43b4a0be52fc007a69b83e23aa5e p.toggler:not(.activeTitle):hover{\ncolor:#665694;\n}\n#top .togglecontainer.av-mp2ytz98-deeb43b4a0be52fc007a69b83e23aa5e p.toggler:not(.activeTitle):hover .toggle_icon, #top .togglecontainer.av-mp2ytz98-deeb43b4a0be52fc007a69b83e23aa5e p.toggler:not(.activeTitle):hover .toggle_icon *{\nborder-color:#af9971 !important;\n}\n<\/style>\n<div  class='togglecontainer av-mp2ytz98-deeb43b4a0be52fc007a69b83e23aa5e  avia-builder-el-5  avia-builder-el-no-sibling  toggle_close_all' >\n<section class='av_toggle_section av-mp2yrzto-d0fd4e24a7fa0166cee31912de7402b6'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"Comment soumettre une plainte\" data-title-open=\"Comment soumettre une plainte\" data-aria_collapsed=\"Cliquez pour \u00e9tendre : Comment soumettre une plainte\" data-aria_expanded=\"Cliquez pour r\u00e9duire : Comment soumettre une plainte\">Comment soumettre une plainte<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Vous pouvez soumettre une plainte par :<\/p>\n<ul>\n<li>T\u00e9l\u00e9phone<\/li>\n<li>Courriel<\/li>\n<li>Correspondance \u00e9crite<\/li>\n<li>Par l\u2019entremise de votre courtier, agent ou expert en sinistre<\/li>\n<\/ul>\n<p>Vous n\u2019avez pas besoin d\u2019utiliser le mot \u00ab plainte \u00bb pour que votre pr\u00e9occupation soit trait\u00e9e comme telle.<\/p>\n<p>Lorsque vous communiquez avec nous, veuillez inclure votre nom, votre num\u00e9ro de police ou de r\u00e9clamation, ainsi qu\u2019une br\u00e8ve description de votre pr\u00e9occupation. Cela nous aidera \u00e0 examiner et \u00e0 r\u00e9pondre \u00e0 votre plainte aussi efficacement que possible.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mp2yscpo-659283c35beecacf7cae0bdc8441923e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"Notre processus de traitement des plaintes\" data-title-open=\"Notre processus de traitement des plaintes\" data-aria_collapsed=\"Cliquez pour \u00e9tendre : Notre processus de traitement des plaintes\" data-aria_expanded=\"Cliquez pour r\u00e9duire : Notre processus de traitement des plaintes\">Notre processus de traitement des plaintes<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Commencez par communiquer avec votre agent d\u2019assurance, votre courtier ou votre expert en sinistre. Dans la plupart des cas, ils seront en mesure de r\u00e9soudre rapidement votre pr\u00e9occupation. Si votre pr\u00e9occupation n\u2019est pas r\u00e9solue, vous pouvez communiquer avec notre ombudsman interne (responsable du traitement des plaintes) (responsable du traitement des plaintes) pour un examen ind\u00e9pendant :<\/p>\n<p>Courriel : <a href=\"mailto:Ombudsperson@ugic.nb.ca\"><span data-teams=\"true\">Ombudsperson@ugic.nb.ca<\/span><\/a><\/p>\n<p>T\u00e9l\u00e9phone : 506-460-8820, poste 226<\/p>\n<p>Adresse postale :<\/p>\n<p>United General Insurance Corporation<\/p>\n<p>1133, rue Regent, bureau 302<\/p>\n<p>Fredericton (N.-B.) E3B 3Z2<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mp2yss9g-e0f2aed7b913e854f1ce61b6e89d628e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"\u00c9tapes suivantes\" data-title-open=\"\u00c9tapes suivantes\" data-aria_collapsed=\"Cliquez pour \u00e9tendre : \u00c9tapes suivantes\" data-aria_expanded=\"Cliquez pour r\u00e9duire : \u00c9tapes suivantes\">\u00c9tapes suivantes<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><ul>\n<li>Votre plainte sera examin\u00e9e par l\u2019ombudsman interne d\u2019UGIC<\/li>\n<li>Vous recevrez un accus\u00e9 de r\u00e9ception \u00e9crite dans un d\u00e9lai de 5 jours ouvrables<\/li>\n<li>L\u2019ombudsman enqu\u00eatera sur votre pr\u00e9occupation de mani\u00e8re ind\u00e9pendante<\/li>\n<li>Nous pourrions communiquer avec vous pour obtenir des renseignements suppl\u00e9mentaires<\/li>\n<li>Vous recevrez une lettre de position finale \u00e9crite, g\u00e9n\u00e9ralement dans un d\u00e9lai de 45 jours ouvrables<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mp2yt8v9-06f26c3795827a1f7c425b0b6c30b5ec'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"Si un d\u00e9lai suppl\u00e9mentaire est n\u00e9cessaire\" data-title-open=\"Si un d\u00e9lai suppl\u00e9mentaire est n\u00e9cessaire\" data-aria_collapsed=\"Cliquez pour \u00e9tendre : Si un d\u00e9lai suppl\u00e9mentaire est n\u00e9cessaire\" data-aria_expanded=\"Cliquez pour r\u00e9duire : Si un d\u00e9lai suppl\u00e9mentaire est n\u00e9cessaire\">Si un d\u00e9lai suppl\u00e9mentaire est n\u00e9cessaire<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Si votre plainte est complexe ou n\u00e9cessite des renseignements suppl\u00e9mentaires, nous allons :<\/p>\n<ul>\n<li>Expliquer la raison du retard<\/li>\n<li>Fournir un d\u00e9lai r\u00e9vis\u00e9 pour la d\u00e9cision<\/li>\n<li>Vous tenir inform\u00e9 de l\u2019\u00e9volution du dossier<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mp2ytmgf-a8e39b595d8441dbb518904a1af612be'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"Si vous n\u2019\u00eates pas satisfait\" data-title-open=\"Si vous n\u2019\u00eates pas satisfait\" data-aria_collapsed=\"Cliquez pour \u00e9tendre : Si vous n\u2019\u00eates pas satisfait\" data-aria_expanded=\"Cliquez pour r\u00e9duire : Si vous n\u2019\u00eates pas satisfait\">Si vous n\u2019\u00eates pas satisfait<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><em>Si vous n\u2019\u00eates pas d\u2019accord avec notre d\u00e9cision finale ou si vous n\u2019\u00eates pas satisfait de notre d\u00e9cision finale ou si vous n\u2019avez pas re\u00e7u de r\u00e9ponse dans les d\u00e9lais indiqu\u00e9s, vous pouvez communiquer avec l\u2019un des services externes de r\u00e8glement des diff\u00e9rends indiqu\u00e9s dans notre lettre de position finale, notamment :<\/em><\/p>\n<h3>Service de conciliation en assurance de dommages (SCAD)<\/h3>\n<p>Site Web : <a href=\"https:\/\/giocanada.org\">https:\/\/giocanada.org<\/a><\/p>\n<p>T\u00e9l\u00e9phone : 1-877-225-0446<\/p>\n<p>Adresse postale :<\/p>\n<p>General Insurance OmbudService (GIO)<\/p>\n<p>4711, rue Yonge<\/p>\n<p>North York (Ontario)<\/p>\n<p>M2N 6K8<\/p>\n<h3>Votre organisme de r\u00e9glementation des assurances provincial<\/h3>\n<h4>Commission des services financiers et des services aux consommateurs du Nouveau-Brunswick (FCNB)<\/h4>\n<p>Site Web : <a href=\"https:\/\/www.fcnb.ca\">https:\/\/www.fcnb.ca<\/a><\/p>\n<p>Courriel : <a href=\"mailto:information@fcnb.ca\">information@fcnb.ca<\/a><\/p>\n<p>T\u00e9l\u00e9phone : 1-866-933-2222<\/p>\n<p>T\u00e9l\u00e9copieur : 506-658-3059<\/p>\n<p>Adresse postale :<\/p>\n<p>Commission des services financiers et des services aux consommateurs<\/p>\n<p>85, rue Charlotte, bureau 300<\/p>\n<p>Saint John (N.-B.) E2L 2J2<\/p>\n<h4>Bureau du surintendant des assurances de la Nouvelle\u2011\u00c9cosse<\/h4>\n<p>Bureau du surintendant des assurances de la Nouvelle\u2011\u00c9cosse<\/p>\n<p>Site Web : <a href=\"https:\/\/novascotia.ca\">https:\/\/novascotia.ca<\/a><\/p>\n<p>Courriel : <a href=\"mailto:ins.complaints@novascotia.ca\">ins.complaints@novascotia.ca<\/a><\/p>\n<p>T\u00e9l\u00e9phone : 902-424-5613<\/p>\n<p>T\u00e9l\u00e9copieur : 902-424-1298<\/p>\n<p>Adresse postale :<\/p>\n<p>Bureau du surintendant des assurances<\/p>\n<p>C.P. 2271<\/p>\n<p>Halifax (N.-\u00c9.) B3J 3C8<\/p>\n<p>Ces services sont ind\u00e9pendants et offerts sans frais.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mp2ytxp8-2c3b5957ea97051c83c0c8964692fe21'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"Renseignements importants\" data-title-open=\"Renseignements importants\" data-aria_collapsed=\"Cliquez pour \u00e9tendre : Renseignements importants\" data-aria_expanded=\"Cliquez pour r\u00e9duire : Renseignements importants\">Renseignements importants<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><ul>\n<li>Le fait de d\u00e9poser une plainte n\u2019aura aucune incidence sur votre police ou le traitement de votre r\u00e9clamation<\/li>\n<li>Toutes les plaintes sont trait\u00e9es de mani\u00e8re confidentielle<\/li>\n<li>Nous utilisons l\u2019information issue des plaintes pour am\u00e9liorer nos produits et services<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><\/div><div id='av_section_3'  class='avia-section av-2eg9ay-566492a2aef3428e44904c46ee45789b main_color avia-section-large avia-no-border-styling  avia-builder-el-6  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-5389'><div class='entry-content-wrapper clearfix'>\n<div  class='hr av-jgf4q5kq-c8a3e4297d091b0489a1feb1bc61b7ec hr-short  avia-builder-el-7  el_before_av_one_full  avia-builder-el-first  hr-center'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-23mkr6-9150b5f418a4944309383a7a8cb1d245\">\n.flex_column.av-23mkr6-9150b5f418a4944309383a7a8cb1d245{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-23mkr6-9150b5f418a4944309383a7a8cb1d245 av_one_full  avia-builder-el-8  el_after_av_hr  el_before_av_hr  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-16ao7x-cf5c93839ff683f0ba2fa1c8ff356a47\">\n#top .av-special-heading.av-16ao7x-cf5c93839ff683f0ba2fa1c8ff356a47{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-16ao7x-cf5c93839ff683f0ba2fa1c8ff356a47 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-16ao7x-cf5c93839ff683f0ba2fa1c8ff356a47 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-16ao7x-cf5c93839ff683f0ba2fa1c8ff356a47 av-special-heading-h2 blockquote modern-quote  avia-builder-el-9  el_before_av_textblock  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Besoin d\u2019aide?<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-6dssa-93ce2f4fdb59251e68a1faf685b4ffa1 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Si vous avez besoin d\u2019assistance ou si vous avez des besoins en mati\u00e8re d\u2019accessibilit\u00e9, veuillez nous en informer; nous prendrons les mesures d\u2019adaptation raisonnables n\u00e9cessaires pour r\u00e9pondre \u00e0 vos besoins.<\/p>\n<p><a href=\"mailto:united.general@ugic.nb.ca\"><strong>united.general@ugic.nb.ca<\/strong><\/a><\/p>\n<\/div><\/section><\/p><\/div><div  class='hr av-jgf4q5kq-1-58919ee4ea52ade4e5767507e4436181 hr-short  avia-builder-el-11  el_after_av_one_full  avia-builder-el-last  hr-center'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":320,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5389","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Processus de traitement des plaintes - United General Insurance Corp.<\/title>\n<meta name=\"description\" content=\"United General Insurance Corporation is committed to treating customers fairly and resolving concerns in a timely and transparent way. 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