{"id":1282,"date":"2018-05-03T15:19:25","date_gmt":"2018-05-03T19:19:25","guid":{"rendered":"https:\/\/ugicinsurance.com\/?page_id=1282"},"modified":"2022-04-28T10:57:23","modified_gmt":"2022-04-28T14:57:23","slug":"reclamations","status":"publish","type":"page","link":"https:\/\/ugicinsurance.com\/fr\/reclamations\/","title":{"rendered":"R\u00e9clamations"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-145nae-b97627e6ab4cecb1ac4bb78c0a5adbf6\">\n.avia-section.av-145nae-b97627e6ab4cecb1ac4bb78c0a5adbf6{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/ugicinsurance.com\/wp-content\/uploads\/2020\/09\/DSC06263-scaled-1.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n.avia-section.av-145nae-b97627e6ab4cecb1ac4bb78c0a5adbf6 .av-section-color-overlay{\nopacity:0.6;\nbackground-color:#000000;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-145nae-b97627e6ab4cecb1ac4bb78c0a5adbf6 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-section-color-overlay-active av-minimum-height av-minimum-height-50 av-height-50  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='50' data-av_min_height_opt='50'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-1282'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jgf3pjem-ee2a691ebc0a9a100bc99d372a9c72ca\">\n#top .flex_column.av-jgf3pjem-ee2a691ebc0a9a100bc99d372a9c72ca{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-jgf3pjem-ee2a691ebc0a9a100bc99d372a9c72ca{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n.responsive #top #wrap_all .flex_column.av-jgf3pjem-ee2a691ebc0a9a100bc99d372a9c72ca{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-jgf3pjem-ee2a691ebc0a9a100bc99d372a9c72ca av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  first flex_column_div av-animated-generic left-to-right av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l1m5nh4t-381aa02fb2f0c278a9c13e2effbb8ccd\">\n#top .av-special-heading.av-l1m5nh4t-381aa02fb2f0c278a9c13e2effbb8ccd{\nmargin:0 0 0 0;\npadding-bottom:0;\ncolor:#ffffff;\nfont-size:5vw;\n}\nbody .av-special-heading.av-l1m5nh4t-381aa02fb2f0c278a9c13e2effbb8ccd .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-l1m5nh4t-381aa02fb2f0c278a9c13e2effbb8ccd .av-special-heading-tag{\nfont-size:5vw;\n}\n.av-special-heading.av-l1m5nh4t-381aa02fb2f0c278a9c13e2effbb8ccd .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-l1m5nh4t-381aa02fb2f0c278a9c13e2effbb8ccd .av-subheading{\nfont-size:20px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-l1m5nh4t-381aa02fb2f0c278a9c13e2effbb8ccd .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-l1m5nh4t-381aa02fb2f0c278a9c13e2effbb8ccd .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-l1m5nh4t-381aa02fb2f0c278a9c13e2effbb8ccd av-special-heading-h2 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-2  avia-builder-el-no-sibling  av-inherit-size av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >FAQ &#8211; R\u00c9CLAMATIONS<\/h2><div class='av_custom_color av-subheading av-subheading_below'><p>Si un jour vous avez le malheur d\u2019\u00eatre impliqu\u00e9 dans un accident lors de la conduite de votre v\u00e9hicule automobile, voici un r\u00e9sum\u00e9 de ce que vous devriez faire le plus t\u00f4t possible.<\/p>\n<div class=\"avia-button-wrap avia-button-center avia-builder-el-11 el_after_av_hr avia-builder-el-last \"><a class=\"avia-button av-icon-on-hover avia-icon_select-yes-right-icon avia-color-custom avia-size-large avia-position-center \" style=\"background-color: #ffffff; border-color: #ffffff; color: #000000; text-decoration: none;\" href=\"https:\/\/ugicinsurance.com\/fr\/rapport-daccident-automobile\/\" target=\"_blank\" rel=\"noopener\"><span class=\"avia_iconbox_title\">Remplir un rapport d\u2019accident automobile<\/span><\/a><\/div>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='av_section_2'  class='avia-section av-2eg9ay-566492a2aef3428e44904c46ee45789b main_color avia-section-large avia-no-border-styling  avia-builder-el-3  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-1282'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-23mkr6-34036fb4d89af53f17c1d2771e0a5316\">\n.flex_column.av-23mkr6-34036fb4d89af53f17c1d2771e0a5316{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-23mkr6-34036fb4d89af53f17c1d2771e0a5316 av_one_half  avia-builder-el-4  el_before_av_one_half  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-af6f33f34e2fc3826c50616ac5af771f\">\n#top .av-special-heading.av-av_heading-af6f33f34e2fc3826c50616ac5af771f{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-af6f33f34e2fc3826c50616ac5af771f .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-af6f33f34e2fc3826c50616ac5af771f .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-af6f33f34e2fc3826c50616ac5af771f av-special-heading-h2 blockquote modern-quote  avia-builder-el-5  el_before_av_textblock  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >J\u2019ai \u00e9t\u00e9 impliqu\u00e9 dans un accident, que dois-je faire?<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-6dssa-c15142be92461209235c769a1ce07853 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><ul>\n<li>Assurez-vous d\u2019\u00eatre indemne et, si vous avez des passagers, informez-vous de leur \u00e9tat. Ensuite, informez-vous de l\u2019\u00e9tat des occupants de tout autre v\u00e9hicule impliqu\u00e9.<\/li>\n<li>Composez imm\u00e9diatement le 911.<\/li>\n<li>Suivez attentivement les directives des premiers r\u00e9pondants ou des policiers.<\/li>\n<li>Joignez votre courtier d\u2019assurance pour lui d\u00e9clarer votre sinistre, ce qui permettra de lancer le traitement de votre demande de r\u00e8glement le plus rapidement possible.<\/li>\n<li>En dehors des heures de bureau, veuillez joindre notre service d\u2019urgence des r\u00e9clamations au<br \/>\n<a href=\"tel:18776660040\">1-877-666-0040<\/a>\u00a0.<\/li>\n<li>Pr\u00e9parez-vous \u00e0 nous transmettre le num\u00e9ro de votre police ainsi que les d\u00e9tails de votre sinistre, afin que l\u2019expert en sinistres puisse lancer le traitement de votre r\u00e9clamation.<\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1lckhe-3751e5158a76b1dca99bd94b1ef56052\">\n.flex_column.av-1lckhe-3751e5158a76b1dca99bd94b1ef56052{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-1lckhe-3751e5158a76b1dca99bd94b1ef56052 av_one_half  avia-builder-el-7  el_after_av_one_half  el_before_av_hr  flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-41cfcdaf9bbdb400f28915406d907d73\">\n#top .av-special-heading.av-av_heading-41cfcdaf9bbdb400f28915406d907d73{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-41cfcdaf9bbdb400f28915406d907d73 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-41cfcdaf9bbdb400f28915406d907d73 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-41cfcdaf9bbdb400f28915406d907d73 av-special-heading-h2 blockquote modern-quote  avia-builder-el-8  el_before_av_textblock  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Quels renseignements dois-je recueillir aupr\u00e8s de l\u2019autre conducteur?<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-4bbgi-de1b1923003ac34f431bc824e30a5aa7 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><ul>\n<li>Son nom<\/li>\n<li>Son adresse<\/li>\n<li>T\u00e9l\u00e9phone, courriel<\/li>\n<li>Num\u00e9ro du permis de conduire et province<\/li>\n<li>Num\u00e9ro de plaque d\u2019immatriculation et province<\/li>\n<li>Informations sur son assurance<\/li>\n<li>Marque et mod\u00e8le de l\u2019autre v\u00e9hicule<\/li>\n<li>Noms et coordonn\u00e9es de tout passager ou t\u00e9moin. M\u00eame si on vous informe que les policiers se rendront sur les lieux de l\u2019accident, nous vous sugg\u00e9rons de recueillir le plus de renseignements possible par vous-m\u00eame, car il peut parfois y avoir un d\u00e9lai important avant que nous recevions le rapport policier.<\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div><div  class='hr av-jgf4q5kq-c8a3e4297d091b0489a1feb1bc61b7ec hr-short  avia-builder-el-10  el_after_av_one_half  el_before_av_one_half  hr-center'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-13x1fm-854be2390228911da35934b3232d0d27\">\n.flex_column.av-13x1fm-854be2390228911da35934b3232d0d27{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-13x1fm-854be2390228911da35934b3232d0d27 av_one_half  avia-builder-el-11  el_after_av_hr  el_before_av_one_half  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-724dd468cceaf5b571de6b4631551534\">\n#top .av-special-heading.av-av_heading-724dd468cceaf5b571de6b4631551534{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-724dd468cceaf5b571de6b4631551534 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-724dd468cceaf5b571de6b4631551534 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-724dd468cceaf5b571de6b4631551534 av-special-heading-h2 blockquote modern-quote  avia-builder-el-12  el_before_av_textblock  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Que dois-je faire si mon v\u00e9hicule est inconduisible apr\u00e8s un accident?<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-t5l4q-05aedfd8cc8fa84eb1472fc72de18daa '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Si votre contrat d\u2019assurance le pr\u00e9voit, votre expert en sinistres vous aidera \u00e0 obtenir un v\u00e9hicule de location si le v\u00f4tre ne peut \u00eatre s\u00e9curitairement utilis\u00e9.<\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k6r7u-ebceb081b3152267e1f68a09f9e7a44f\">\n.flex_column.av-k6r7u-ebceb081b3152267e1f68a09f9e7a44f{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-k6r7u-ebceb081b3152267e1f68a09f9e7a44f av_one_half  avia-builder-el-14  el_after_av_one_half  el_before_av_hr  flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-99f4c0c7aeec7ee916e6c6d173253e64\">\n#top .av-special-heading.av-av_heading-99f4c0c7aeec7ee916e6c6d173253e64{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-99f4c0c7aeec7ee916e6c6d173253e64 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-99f4c0c7aeec7ee916e6c6d173253e64 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-99f4c0c7aeec7ee916e6c6d173253e64 av-special-heading-h2 blockquote modern-quote  avia-builder-el-15  el_before_av_textblock  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Comment puis-je d\u00e9clarer un sinistre?<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-bct8a-ae9fc6925c0836bcae18d7d6da6df734 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>United General d\u00e9ploie tous les efforts pour faciliter la pr\u00e9sentation et le traitement d\u2019une r\u00e9clamation. Il suffit d\u2019appeler votre courtier pour signaler votre sinistre, ou notre bureau principal au <a href=\"tel:506-460-8820\">506-460-8820<\/a><strong> (sans frais: <\/strong><a href=\"tel:1-800-563-9363\">1-800-563-9363<\/a><strong>)<\/strong>. L\u2019un de nos experts en sinistres vous joindra rapidement pour lancer le traitement de votre r\u00e9clamation. Si l\u2019incident survient apr\u00e8s les heures d\u2019ouverture, il suffit de joindre notre <strong>service d\u2019urgence des r\u00e9clamations au <\/strong><a href=\"tel:1-877-666-0040\">1-877-666-0040<\/a> de partout en Am\u00e9rique du Nord (service 24 h).<\/p>\n<\/div><\/section><\/p><\/div><div  class='hr av-jgf4q5kq-c8a3e4297d091b0489a1feb1bc61b7ec hr-short  avia-builder-el-17  el_after_av_one_half  el_before_av_one_half  hr-center'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-13x1fm-854be2390228911da35934b3232d0d27\">\n.flex_column.av-13x1fm-854be2390228911da35934b3232d0d27{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-13x1fm-854be2390228911da35934b3232d0d27 av_one_half  avia-builder-el-18  el_after_av_hr  el_before_av_one_half  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-f0011944a588cc0e868c67ee6b1bd583\">\n#top .av-special-heading.av-av_heading-f0011944a588cc0e868c67ee6b1bd583{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-f0011944a588cc0e868c67ee6b1bd583 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-f0011944a588cc0e868c67ee6b1bd583 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-f0011944a588cc0e868c67ee6b1bd583 av-special-heading-h2 blockquote modern-quote  avia-builder-el-19  el_before_av_textblock  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Dois-je toujours appeler la police avant de d\u00e9clarer un sinistre?<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-t5l4q-b702525aff8fdc1aef6db97fad018339 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Nous vous recommandons de toujours rapporter toute collision automobile aux autorit\u00e9s polici\u00e8res (GRC ou services policiers locaux). Les policiers vous informeront habituellement des prochaines \u00e9tapes du processus. De plus, ils recueillent souvent des renseignements et des \u00e9l\u00e9ments de preuve importants qui seraient autrement perdus ou indisponibles apr\u00e8s le d\u00e9part du lieu de l\u2019accident de toutes les parties impliqu\u00e9es.<\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1lckhe-3751e5158a76b1dca99bd94b1ef56052\">\n.flex_column.av-1lckhe-3751e5158a76b1dca99bd94b1ef56052{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-1lckhe-3751e5158a76b1dca99bd94b1ef56052 av_one_half  avia-builder-el-21  el_after_av_one_half  el_before_av_hr  flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-7adc40fbc2817dc4da84b99298d1b819\">\n#top .av-special-heading.av-av_heading-7adc40fbc2817dc4da84b99298d1b819{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-7adc40fbc2817dc4da84b99298d1b819 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-7adc40fbc2817dc4da84b99298d1b819 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-7adc40fbc2817dc4da84b99298d1b819 av-special-heading-h2 blockquote modern-quote  avia-builder-el-22  el_before_av_textblock  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Que dois-je faire si mon v\u00e9hicule est endommag\u00e9 lors d\u2019un d\u00e9lit de fuite?<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-4bbgi-716e59a42d02ef56dced2ece0b6dfa81 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Dans ce cas, votre contrat d\u2019assurance pr\u00e9voit que vous devez imm\u00e9diatement signaler l\u2019\u00e9v\u00e9nement \u00e0 la police. Lors d\u2019un d\u00e9lit de fuite, la rapidit\u00e9 d\u2019intervention est l\u2019ingr\u00e9dient primordial pour retracer l\u2019autre conducteur.<\/p>\n<\/div><\/section><\/p><\/div><div  class='hr av-jgf4q5kq-c8a3e4297d091b0489a1feb1bc61b7ec hr-short  avia-builder-el-24  el_after_av_one_half  el_before_av_one_half  hr-center'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-23mkr6-34036fb4d89af53f17c1d2771e0a5316\">\n.flex_column.av-23mkr6-34036fb4d89af53f17c1d2771e0a5316{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-23mkr6-34036fb4d89af53f17c1d2771e0a5316 av_one_half  avia-builder-el-25  el_after_av_hr  el_before_av_one_half  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-8496e44445d5e920e0fca92cef6afe9e\">\n#top .av-special-heading.av-av_heading-8496e44445d5e920e0fca92cef6afe9e{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-8496e44445d5e920e0fca92cef6afe9e .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-8496e44445d5e920e0fca92cef6afe9e .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-8496e44445d5e920e0fca92cef6afe9e av-special-heading-h2 blockquote modern-quote  avia-builder-el-26  el_before_av_textblock  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Quelles sont les \u00e9tapes de traitement d\u2019une demande de r\u00e8glement?<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-6dssa-c15142be92461209235c769a1ce07853 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Nous vous promettons de vous offrir des services de r\u00e8glement de qualit\u00e9 irr\u00e9prochable, du d\u00e9but \u00e0 la fin du processus. Nous communiquerons avec vous par l\u2019interm\u00e9diaire de nos propres experts et d\u2019experts partenaires \u00e0 chaque \u00e9tape, afin de vous offrir un service personnalis\u00e9. Nous nous engageons \u00e0 vous simplifier la vie.<\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1lckhe-3751e5158a76b1dca99bd94b1ef56052\">\n.flex_column.av-1lckhe-3751e5158a76b1dca99bd94b1ef56052{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-1lckhe-3751e5158a76b1dca99bd94b1ef56052 av_one_half  avia-builder-el-28  el_after_av_one_half  el_before_av_hr  flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-2c53835ba9d90e010690ca181670012f\">\n#top .av-special-heading.av-av_heading-2c53835ba9d90e010690ca181670012f{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-2c53835ba9d90e010690ca181670012f .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-2c53835ba9d90e010690ca181670012f .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-2c53835ba9d90e010690ca181670012f av-special-heading-h2 blockquote modern-quote  avia-builder-el-29  el_before_av_textblock  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  > \u00c0 la suite de ma d\u00e9claration de sinistre, combien de temps faudra-t-il avant que j\u2019obtienne une r\u00e9ponse de United General?<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-4bbgi-716e59a42d02ef56dced2ece0b6dfa81 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Si votre r\u00e9clamation est d\u00e9pos\u00e9e lors des heures d\u2019ouverture, notre expert en sinistres vous rappellera le jour m\u00eame. Si vous signalez un sinistre en dehors des heures d\u2019ouverture, notre expert en sinistres des services d\u2019urgence communiquera avec vous dans l\u2019heure qui suivra votre demande.<\/p>\n<\/div><\/section><\/p><\/div><div  class='hr av-jgf4q5kq-c8a3e4297d091b0489a1feb1bc61b7ec hr-short  avia-builder-el-31  el_after_av_one_half  el_before_av_one_half  hr-center'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-13x1fm-854be2390228911da35934b3232d0d27\">\n.flex_column.av-13x1fm-854be2390228911da35934b3232d0d27{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-13x1fm-854be2390228911da35934b3232d0d27 av_one_half  avia-builder-el-32  el_after_av_hr  el_before_av_one_half  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-b034eb0be6258c8fdde67917dcc1d046\">\n#top .av-special-heading.av-av_heading-b034eb0be6258c8fdde67917dcc1d046{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-b034eb0be6258c8fdde67917dcc1d046 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-b034eb0be6258c8fdde67917dcc1d046 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-b034eb0be6258c8fdde67917dcc1d046 av-special-heading-h2 blockquote modern-quote  avia-builder-el-33  el_before_av_textblock  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  > Quand ma r\u00e9clamation d\u2019assurance sera-t-elle pay\u00e9e?<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-t5l4q-b702525aff8fdc1aef6db97fad018339 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Pratiquement toutes les demandes de r\u00e8glements comportent des particularit\u00e9s qui n\u00e9cessitent une certaine p\u00e9riode de cumul d\u2019information ou d\u2019enqu\u00eate, dont la dur\u00e9e ne peut \u00eatre garantie. Pour les accidents automobiles \u00ab\u00a0courants\u00a0\u00bb, nous visons \u00e0 vous d\u00e9dommager le plus rapidement possible, afin que les r\u00e9parations puissent \u00eatre effectu\u00e9es dans les meilleurs d\u00e9lais.<\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k6r7u-ebceb081b3152267e1f68a09f9e7a44f\">\n.flex_column.av-k6r7u-ebceb081b3152267e1f68a09f9e7a44f{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-k6r7u-ebceb081b3152267e1f68a09f9e7a44f av_one_half  avia-builder-el-35  el_after_av_one_half  el_before_av_hr  flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-694134a5fe7f33a869240205a17534e1\">\n#top .av-special-heading.av-av_heading-694134a5fe7f33a869240205a17534e1{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-694134a5fe7f33a869240205a17534e1 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-694134a5fe7f33a869240205a17534e1 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-694134a5fe7f33a869240205a17534e1 av-special-heading-h2 blockquote modern-quote  avia-builder-el-36  el_before_av_textblock  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Quelles sont mes options pour la r\u00e9paration de mon v\u00e9hicule?<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-bct8a-45e173799a5939269b76f47abf6f8db4 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>United General vous offre la libert\u00e9 de choix par rapport aux r\u00e9parations devant \u00eatre effectu\u00e9es \u00e0 votre v\u00e9hicule. Ainsi, vous pouvez faire r\u00e9parer votre v\u00e9hicule par tout carrossier ou atelier m\u00e9canique se trouvant dans votre zone locale. Une fois que vous nous aurez inform\u00e9s de votre choix, nous y enverrons un estimateur de dommages afin qu\u2019il \u00e9value les d\u00e9g\u00e2ts et d\u00e9termine le montant \u00e9quitable des r\u00e9parations. \u00c0 noter que nous vous inviterons \u00e0 venir nous rencontrer en personne chez le carrossier ou \u00e0 l\u2019atelier m\u00e9canique lors de cette \u00e9tape.<\/p>\n<\/div><\/section><\/p><\/div><div  class='hr av-jgf4q5kq-c8a3e4297d091b0489a1feb1bc61b7ec hr-short  avia-builder-el-38  el_after_av_one_half  el_before_av_one_half  hr-center'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-13x1fm-854be2390228911da35934b3232d0d27\">\n.flex_column.av-13x1fm-854be2390228911da35934b3232d0d27{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-13x1fm-854be2390228911da35934b3232d0d27 av_one_half  avia-builder-el-39  el_after_av_hr  el_before_av_one_half  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-cbc1c3f4c19dddbd8c36f3967429960e\">\n#top .av-special-heading.av-av_heading-cbc1c3f4c19dddbd8c36f3967429960e{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-cbc1c3f4c19dddbd8c36f3967429960e .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-cbc1c3f4c19dddbd8c36f3967429960e .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-cbc1c3f4c19dddbd8c36f3967429960e av-special-heading-h2 blockquote modern-quote  avia-builder-el-40  el_before_av_textblock  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Est-ce que les r\u00e9parations affecteront la garantie de mon v\u00e9hicule?<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-t5l4q-05aedfd8cc8fa84eb1472fc72de18daa '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Les r\u00e9parations d\u00e9coulant d\u2019une r\u00e9clamation d\u2019assurance n\u2019affectent pas la garantie des constructeurs automobiles. Si vous avez souscrit une garantie prolong\u00e9e aupr\u00e8s de votre concessionnaire, vous devriez le joindre pour v\u00e9rifier si celle-ci pourrait \u00eatre affect\u00e9e par les r\u00e9parations que vous comptez effectuer. Si c\u2019est le cas, il pourrait vous recommander un carrossier ou un atelier m\u00e9canique en particulier. \u00c0 noter: les v\u00e9hicules lou\u00e9s \u00e0 long terme doivent habituellement \u00eatre r\u00e9par\u00e9s \u00e0 un endroit prescrit par le locateur.<\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1lckhe-3751e5158a76b1dca99bd94b1ef56052\">\n.flex_column.av-1lckhe-3751e5158a76b1dca99bd94b1ef56052{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-1lckhe-3751e5158a76b1dca99bd94b1ef56052 av_one_half  avia-builder-el-42  el_after_av_one_half  el_before_av_hr  flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-9a882533f1d8f0e3dc1c972d6f145e9f\">\n#top .av-special-heading.av-av_heading-9a882533f1d8f0e3dc1c972d6f145e9f{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-9a882533f1d8f0e3dc1c972d6f145e9f .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-9a882533f1d8f0e3dc1c972d6f145e9f .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-9a882533f1d8f0e3dc1c972d6f145e9f av-special-heading-h2 blockquote modern-quote  avia-builder-el-43  el_before_av_textblock  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Comment dois-je payer ma franchise?<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-4bbgi-de1b1923003ac34f431bc824e30a5aa7 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>La plupart du temps, vous paierez votre franchise directement chez le carrossier ou \u00e0 l\u2019atelier m\u00e9canique, une fois les r\u00e9parations effectu\u00e9es \u00e0 votre satisfaction. Nous couvrirons l\u2019ensemble du co\u00fbt des r\u00e9parations, moins votre franchise. Votre demande est habituellement r\u00e9gl\u00e9e sous la forme d\u2019un ch\u00e8que \u00e9mis \u00e0 votre ordre et \u00e0 celle de l\u2019atelier de r\u00e9paration. Vous devez ensuite l\u2019endosser et le remettre \u00e0 l\u2019atelier, \u00e0 condition que vous soyez satisfait des travaux.<\/p>\n<\/div><\/section><\/p><\/div><div  class='hr av-jgf4q5kq-c8a3e4297d091b0489a1feb1bc61b7ec hr-short  avia-builder-el-45  el_after_av_one_half  el_before_av_one_half  hr-center'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-13x1fm-854be2390228911da35934b3232d0d27\">\n.flex_column.av-13x1fm-854be2390228911da35934b3232d0d27{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-13x1fm-854be2390228911da35934b3232d0d27 av_one_half  avia-builder-el-46  el_after_av_hr  avia-builder-el-last  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-f02ba48ad416a214db43dbca1aaadc72\">\n#top .av-special-heading.av-av_heading-f02ba48ad416a214db43dbca1aaadc72{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-f02ba48ad416a214db43dbca1aaadc72 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-f02ba48ad416a214db43dbca1aaadc72 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-f02ba48ad416a214db43dbca1aaadc72 av-special-heading-h2 blockquote modern-quote  avia-builder-el-47  el_before_av_textblock  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Que dois-je faire si mon pare-brise est fissur\u00e9?<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-t5l4q-b702525aff8fdc1aef6db97fad018339 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Un pare-brise net et transparent est essentiel pour une conduite s\u00fbre.<\/p>\n<p>Si vous subissez un bris de vitre et que vous \u00eates couvert contre une telle \u00e9ventualit\u00e9, vous n\u2019avez qu\u2019\u00e0 vous rendre \u00e0 l\u2019atelier de pare-brise de votre choix. Saviez-vous que certains fournisseurs offrent m\u00eame le service de remplacement \u00e0 domicile? Vous pouvez aussi nous appeler pour conna\u00eetre le nom des ateliers de r\u00e9paration de confiance dans votre r\u00e9gion. Pour un bris de vitre, l\u2019atelier nous joindra directement pour confirmer votre couverture et votre franchise. Si vous \u00eates couvert, vous n\u2019aurez qu\u2019\u00e0 payer votre franchise et nous nous occuperons du solde restant.<\/p>\n<\/div><\/section><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1282","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>R\u00e9clamations - United General Insurance Corp.<\/title>\n<meta name=\"description\" content=\"Si un jour vous avez le malheur d\u2019\u00eatre impliqu\u00e9 dans un accident lors de la conduite de votre v\u00e9hicule automobile, voici un sommaire de ce que vous devriez faire le plus t\u00f4t possible.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ugicinsurance.com\/fr\/reclamations\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9clamations - 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